No puedo abrir mi perfil de Combar arms Dice que eh sido blokeado

My situation is this, I can not access my account combat arms and the answer I get support team is violating the terms of use, using a third party program that affects other users when eh never used any program because the politcas conosco using nexon. and what I would like to give me a clearer answer to this situation happened because eh Nx cash and time invested in this account profile "nacheu" I thank you beforehand. Greetings.