DescriptionEditThis is Assumed to be an account/database lockout error and may occur when the account is inaccessible for technical reasons other than a ban. The most common occurrence is when an account is expectantly disconnected (in some cases, multiple times) within a short time period by a login from a different IP or location, or if the IP address does not match the previous login on (within 10 minutes).
In rare cases, a server block may be improperly shut down, locking out all accounts that were currently logged in on that server at that time.
Historical Note: A large-scale database lockout of accounts has only occurred 3 times during the lifetime of Combat Arms North America, leaving a large number of accounts inaccessible for days. In all cases, the accounts became accessible again after the servers were restarted and the databases corrected.
If you were previously logged out of your account with the message "disconnected by other session" or encountered the message "closing other session" when logging in, wait for 10 minutes and then try logging in again.
Submit a Ticket Edit
If you are still locked out, you will have to Submit a Ticket as account-based issues can only be resolved by Nexon Customer Support through the ticket system